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Frequently Asked Questions:
1. How can buyers get catalog?
we can send CD catalog . But we publish most products online.
2. About products material and lamp base finish:
2.1. We use stained glass, copper foil and solder tin to make lamp shade, panels and glass parts of other gifts and decoration articles.
2.2. For lamps base, we use zinc mostly. For some special shapes of lamp base, we use iron or bronze. We use resin lamps base if buyers want cheaper lamps. Zinc bases are very good for tiffany lamps. We do not suggest you use resin as lamps bases although we may produce resin lamps bases qualified too. So without special request from buyers, we use metal (mostly zinc ) bases for lamps.
2.3. Normally, we provide electroplated brass surface finish and painted brown finish for you to choose from for any lamp base you are interested in. Nowadays we use electroplated brass surface finish mostly .
3. About products packing?
3.1. We use single mail order packing for each finished product such as whole lamp or a panel. Importers may sell by post with our packing. We use polyester foam as inner packing and white or gray carton as outer packing. We also attach a photo on each carton for easier identification of inner product. On each carton, we also print item number, carton size, danger caution remarks and shipping mark.
3.2. For shades only, we pack many shades in a carton according to its sizes.
3.3. Packing size: Please check our packing sizes sheets. Before ordering, you may calculate cubage and decide on quantity for each item and whole order according to our packing sizes and price discount policy.
3.4. Container capacity: Usually a full 20' container could fit 28 CBMs of cartons, a full 40' container could fit 56 CBMs of cartons and a full 40' high container could fit 65 CBMs of cartons.
4. About price:
4.1. Price term: Our prices are on FOB Shenzhen or Shanghai depending on which factory of the the two finish packing of products finally.
4.2. Our strategy is to sell in lowest prices among all suppliers and produce in VERY MASS quantity. So it your strategy is selling in cheap prices too, we have the same idea and may cooperate for long. Our prices are the same globally for any buyer.
4.3.We give 1% discount for 40'GP or 40HQ' full container order.
4.4. Handling fee: If the order amount is below USD 1,0000 and shipped by sea or air by not courier, we collect USD20 as handling fee such as customs applying etc.
4.5. Our reward policy on total buying amount per Half Year:
4.5.1. If using Seller's logos or marks as logo on cartons and lamps We give 1% discount
5. What is our sample policy?
We do not provide free samples for any buyer. Since we do not limit minimum order quantity, we sell samples according to prices policies too.
6. About shipping:
6.1. Usually we ship by sea. The cost depends on cubage and your destination port. We suggest strongly you order full container for more ecnomical consideration for you. Usually it needs about 25-30days to ship from China to US or Europe.
6.2 If you need lamps urgently, we may ship by air.The shipping time on the way needs about 7 days. Shipping by air is less expensive than shipping by courier but you have to clear customs at your destination airport.
7. What shall we do after receiving your emails?
7.1 We will quote prices in 2 working days .
8. How long is our delivery time usually?
Usually we ship in 35 days. For consistent container orders, we may ship a 40' container in 5 days. Too many items with little quantity will result in longer time producing.Big orders are always welcomed any time. |
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